CONDITIONS OF CONTRACT
SANSA TICKETS REGULATIONS
LIMITED LIABILITY
The rules and limitations regarding
liability are set by the law on the
General Directorate of Civil Aviation of
Costa Rica. The Company reserves the right
to cancel or postpone a journey free of
liability on its part, when it must attend
preferential obligations, such as the
transfer of sick or injured persons, due
to bad weather, or for any other cause for
which it deems the suspension necessary,
for passenger safety or to protect the
Company ’s interests. As a consequence,
the Company does not assume the inevitable
obligation of transporting the passenger
on the precise day indicated on this
ticket for the trip or for a specified
flight.
Furthermore, it reserves the right of not
accepting passengers that arrive for the
flight in abnormal circumstances that may
place the security of the remainder
passengers at risk, or that may cause them
any type of nuisance.
TICKET CONDITIONS
Tickets are issued in the name of a
specific person and are not transferable,
not endorsable and non-refundable. The
carrier may check the identity of the
passenger at any given time. Cancellations
are allowed 48 hours before departure time
and there is a fee of $15 per change made
(policies applies).
Tickets are valid only for the flight /
date printed on the ticket. Accordingly
with the rules set by the General
Directorate of Civil Aviation of Costa
Rica the company uses a standard weight of
185 pounds per passenger.
LOSS OF BAGGAGE
The indemnification to be paid by the Company in the case of lost luggage will not be greater than the corresponding fare for the segment of the trip where the loss of luggage occurred, unless the Company has been obligated separately and in writing to a greater indemnification and charges are paid for it. The company will receive special luggage, such as fragile and/or delicate articles, without liability for damage, deterioration, or partial or total loss.
WAIVERS
By the mere fact of using the transportation ticket, the passenger expressly waives any claim that may arise against the aforementioned conditions. In the case of ticket loss by the passenger, the company assumes no liability whatsoever.
RECONFIRMATIONS
To ensure their return reservations, all passengers must call the company’s offices at any destination, to reconfirm their flight reservation at least 24 hours prior to flight departure. The company will cancel any reservation as a 'no-show', for those passengers that have not presented themselves at the airport airline counter thirty (30) minutes prior to flight departure. A picture ID will be required at the carrier’s airport counter.
LUGGAGE ALLOWANCES
Maximum luggage allowance is 27 pounds per person including carry-on. Excess luggage will be charge at $1.00 per pound. The extra luggage is subject to space . Carrier may refuse bag gages on the basis of excessive volume or safety reasons. We handle a maximum of two (6,9¨feet) surfboards per flight and pay $10 each way.
ITINERARIES
Itineraries are subject to change without prior notice to the passengers and with no responsibility for the carrier. Carrier will not be responsible for any losses or damages caused by the delay, anticipation, suspension, or cancellation of any flight due to force majeure, fortuitous events, adverse weather conditions, mechanical difficulties, or when the carrier decides so for security reasons or to protect the Company ’s interests.
