Parador Resort & Spa Privacy and Security Policy

At the Parador Resort & Spa (“Hotel”), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information.
We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent. Hotel is committed to safeguarding your privacy while visiting the Hotel website, namely, http://www.hotelparador.com (hereinafter referred to as the “Site”).

Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of th e Site includes the gathering of certain types of information about Site users.
Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it.

This Privacy Policy applies to the Site. This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information.

The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.
Parador Resort & Spa Site Security Statement

We want our visitors to feel confident about using our Site to plan and purchase their accommodations, so we are committed to protecting the information we collect. All personal information you provide is encrypted and secure.

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface (“Booking Engine”). We understand that security remains the primary concern of online consumers and have chosen the Booking Engine carefully. The Booking Engine participates in the Go Daddy Secure Site Program, a top security certification program, and:
• Has a Go Daddy Server ID.
• All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Protecting your information

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Only our home pages contain “cookies”, which enable us to obtain and store the following information:

• The number of daily visitors to the site to know the language used by our most frequent visitors.
• The date and time of each visit, which enables us to make any necessary adjustment to facilitate access to the users at peak hours.
• The Domain Name Server, in order to determine the origin of the users that most frequently enter our site.
• The Internet address from which the hyperlink or link started and which has lead the user to our site, in order to determine which are the links that provide better results.
• Our firm uses cryptographic methods to maintain all the personal information you provide us through our contact form, secure and confidential. Thus, this information cannot be read by third parties while it is traveling towards our system.
• The data entered and sent voluntarily by the users through our contact form is stored in a data base which has no Internet access, and at all times it is treated in a strictly confidential manner in conformity to the regulations about professional secrecy in force in Costa Rica.

Secure Policies

“Go Daddy Secure Sever” secures the information you submit to us secure and private. We can accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. Go Daddy offers advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party.

General Policies

• Rates are based on double occupancy with breakfast buffet.
• Governmental taxes are not included in the rates (13%).
• Maximum 4 people per room (children or adults).
• Additional person in the room: $35 + tax. (Includes breakfast)
• 6 to 11 years: $5.53.+ tax (includes breakfast)
• Roll-away: $10.00 + tax. (We allow only one rollaway per room.)
• Children: 0 to 5 years old stay for free
• Use of the cribs is free
• Check-in time: 2:00 p.m. (Early check-in is subject to availability).
• Check-out time: 12:00 p.m.
• Reservation dates can only be changed prior to the payment period.

New Year’s:

Any check-in on the 28th, 29th, 30th or 31st have a FOUR (4) night minimum stay and must include the New Year’s Eve Celebration at an additional cost.

Smoking

Inside the rooms we try to have a smoke free environment, we politely ask you to refrain from smoking inside your room. If you choose to smoke please do so on your balcony or terrace.

Physically impaired

The Resort has rooms for the physically impaired on the lower level, and a ramp access to the pools and restaurants.

Please specify any restrictions or limitations regarding health that may require special attention, or for ground transportation.

Prostitution

Any person providing sexual favors for compensation are prohibited on Hotel property. Furthermore, any hotel guest who brings such persons onto Hotel property shall be evicted without compensation at management discretion.

 

CANCELLATION POLICIES:

LOW SEASON:

• 14 to 5 days prior to the arrival date – 50% refund.
• 4 days or less prior to the arrival date-NO REFUNDS

HIGH SEASON:

• 29 to 08 days prior to the arrival date – 50% refund.
• 7 days or less prior to the arrival date – no refunds.

PEAK SEASON:

• 60 TO 30 days prior to the arrival date – 50% REFUNDS
• 29 days or less prior to the arrival date – NO REFUNDS.

 

The information is this site may contain information that is legally privileged, confidential or exempt from disclosure.