When should I arrive for my
Spa appointment?
For your enhanced comfort and relaxation, we
suggest you arrive at least 20 minutes before your Spa service so you can
enjoy the spa facilities. We recommend you shower prior to any spa
treatment.
What should I wear?
Casual clothing
and minimal jewellery is recommended. Our facilities are co-ed, and
bathing suits must be worn in the Spa facilities, however, the body
treatments are most enjoyed without clothing and you will be draped
throughout your service to ensure your privacy and comfort are maintained.
Private lockers and robes are available.
What if I have special health concerns?
If you have any
physical ailments, disabilities or allergies that require special
attention, please notify your therapist. It is also advisable to avoid
direct sunlight for a least several hours after Spa services.
How should I tip?
Gratuities of
10% - 15% are customary, but they are also a matter of personal discretion
and should reflect your total satisfaction. You may choose to leave a
gratuity with your therapist or charge it to your bill.
What if I need to cancel or arrive late to my appointment?
If you must
cancel or reschedule your appointment, please notify at least 4 hours
before your scheduled appointment to avoid being charged 50%. Arriving
late will reduce the time of your treatment, thus lessening its
effectiveness and pleasure. The complete value of your treatment will be
applied.
